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How We Handle Your Account Information

We collect what we need to run your account and process deposits through bKash, Nagad, and Rocket. This policy explains what we keep, how we protect it, and how you can request changes or deletion.

Account dataPayment recordsDevice infoCookie useYour rights
Caji Bet How We Handle Your Account Information

Contact Us About Privacy

If you want to see what data we hold, request deletion, or ask how we process your information, reach us through live chat or email. We respond to privacy requests within a few business days.

Live Chat Open the chat widget in the account dashboard and choose privacy request. Our team can pull your data summary or start the deletion process from there.
Email Send your request to the support address shown in account settings. Include your registered mobile number so we can verify your identity before sharing data.
Account Settings Log in and visit account settings to update your mobile number, disable marketing messages, or close your account. Closing triggers data deletion after pending withdrawals clear.

How We Protect Your Information

We use standard encryption for payment data in transit and store account records on servers with access controls. Only authorised staff see full payment details when processing withdrawals. We delete inactive accounts after the retention period required by payment processors ends.

Payment Encryption

When you send a bKash, Nagad, or Rocket deposit, the transaction moves through an encrypted channel. We never store your wallet PIN or OTP — those stay between you and your wallet app.

Cookie Control

We set a session cookie when you log in and a preference cookie for language selection. Disable non-essential cookies in your browser and the account still works; you just re-enter language each visit.

Data Retention

We keep transaction records for the period payment processors require, then delete them unless local law asks us to retain them longer. Closed accounts are purged after final withdrawal confirmation.

Access Requests

Ask for a data export through support and we send a file with your account details, deposit history, and withdrawal records. You can request this once per month at no cost.

Privacy Questions

We collect your mobile number for login, date of birth for age verification, and payment wallet name for withdrawals. Device type and IP help us block duplicate accounts and detect unauthorised access.

Yes. Contact support through live chat or email and request a data export. We send a file with account details, transaction history, and any marketing preferences within a few business days.

We share payment details with bKash, Nagad, or Rocket only when processing your deposit or withdrawal. Game providers log round outcomes but do not receive your mobile number or personal details from us.

Active account data stays until you close your account. After closure, we keep transaction records for the period payment processors require, then delete them unless local law demands longer retention.

Yes. Go to account settings and choose close account, or contact support. We process the closure after any pending withdrawals clear, then delete your records within the retention period.

We use a session cookie for login and a preference cookie for language. You can disable non-essential cookies in your browser; core account functions still work, though you may need to re-select language each visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.