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How We Handle Your Account and Data

Our legal position is straightforward: access depends on your local law and eligible regions in Bangladesh. We handle deposits through bKash, Nagad and Rocket under clear payment-processing terms, keep your account data secure, and give you control over what information we hold.

Region-dependent accessPayment processor agreementsData retention controlsSupport contact channels
Caji Bet How We Handle Your Account and Data
DATA AND SECURITY

What We Store and How We Protect It

We collect registration details, payment records and session data to operate your account, process deposits and comply with anti-fraud measures. Your personal information is encrypted during transmission, stored on secure servers, and shared only with payment processors and verification partners as needed to complete transactions. You can request a copy of the data we hold or ask us to delete your account at any time through the support channels above.

Data We Collect

Registration requires your mobile number, date of birth and preferred username. We log deposit and withdrawal transactions, including bKash Nagad Rocket wallet numbers you use, to reconcile payments and prevent duplicate accounts.

Cookie Usage

We place session cookies to keep you logged in, track your language preference, and remember your last game selection. Analytics cookies measure site traffic and help us improve page load times.

Retention Policy

Active accounts retain full transaction history for as long as you use the platform. After you request account closure, we archive payment records for five years to meet financial reconciliation requirements, then delete all remaining personal data.

Contact for Changes

To update your mobile number, request data export, or close your account permanently, reach us through live chat or email support. We verify your identity before processing any change that affects account ownership or linked payment methods.

POLICY CONTACT

Reach Us for Legal or Account Questions

If you need clarification on our legal terms, have account-access concerns, or want to request data changes, our support team handles those inquiries through the channels below. Response times vary by request complexity, and we prioritize verification and withdrawal questions during business hours.

Live Chat Open the chat widget in your account dashboard for real-time assistance with legal questions, data requests or account verification. Our team routes complex policy inquiries to the appropriate specialist and provides written confirmation of any agreed changes.
Email Support Send detailed legal or data-handling questions to our support address. Include your account username and a clear description of your request. We typically respond within twenty-four to forty-eight hours with next steps or required documentation.
Account Settings Navigate to your profile page to view current data we hold, request account closure, or update contact details. Deletion requests are processed after any pending withdrawals clear, and we retain transaction history as required for payment reconciliation.

Common Questions About Our Legal Terms

Access depends on the regulations in your specific area. We cannot guarantee service availability across all regions, and you confirm that online gaming is lawful where you access the site when you register.

If local law prohibits online gaming after you open your account, we reserve the right to restrict access or close accounts in affected regions. Remaining balances would be returned to your registered payment method.

Active account data stays on file while you use the platform. After account closure, we archive payment records for five years, then delete all remaining personal information. You can request data export anytime through support.

Yes. Contact support to close your account and request data deletion. We process the request after any pending withdrawals clear, archive transaction records for compliance purposes, then remove all other personal data from the live system.

Report disputes through live chat or email support within seven days of the round in question. Include your username, game name, round ID and a description of the issue. We review game logs and studio records to resolve the claim.

We share account details only with payment processors like bKash Nagad Rocket to complete transactions, and with verification partners to confirm identity during withdrawals. We do not sell personal data to advertisers or unrelated third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.